1. Overview & Eligibility Window
We offer a 60-day return window starting from the date you receive your order. If 60 days have passed since delivery, we cannot offer a refund or exchange.
- Defective or Damaged Products: Refunds and exchanges are granted primarily for items with verified functional defects, transit damage, or manufacturing faults.
- Change of Mind: We do not offer refunds or exchanges for simple change-of-mind purchases. Exceptions are evaluated strictly on a case-by-case basis and require valid proof of purchase.
- Condition: To qualify for a return, the product must be in its original packaging, include all accessories/manuals, and be in the same condition in which it arrived.
2. Non-Returnable Items
The following items cannot be returned under any circumstances:
- Custom-made or personalized products
- Downloadable software, digital keys, or media
- Gift cards
- Perishable goods (food, flowers, periodicals)
- Health, intimate, or personal hygiene products
- Hazardous materials, flammable liquids, or gases
3. Order Cancellations
We process orders rapidly to ensure fast delivery.
- Cancellation requests are only accepted within 60 minutes of placing an order.
- Cancellations apply only to full-priced items; discounted or sale items cannot be cancelled once submitted.
- To request a cancellation, email [email protected] immediately with your order number. Requests sent after the 60-minute window cannot be cancelled, as the order will have entered fulfillment.
4. How to Initiate a Return or Exchange
Do not send items back to the manufacturer or the origin address without prior authorization.
- Submit a Request: Email [email protected] with your order number, clear photos or video demonstrating the defect, and proof of purchase (order confirmation or receipt).
- Review & Instructions: If approved, our support team will provide instructions on where and how to ship your package.
- Exchanges: Exchanges are issued exclusively for identical replacement items that arrived damaged or defective.
5. Return Shipping
- Shipping Responsibility: Customers are responsible for paying all return shipping costs.
- Deductions: Shipping costs are strictly non-refundable. If your refund is approved, any initial or return shipping costs incurred by Tekko One will be deducted from your final refund amount.
- Tracking & Insurance: If you are returning an item valued over $10, use a trackable shipping carrier or purchase shipping insurance. We cannot guarantee that your return shipment will reach us, and we are not liable for packages lost in transit.
- Delivery Times: Depending on your location, shipping times for replacement or exchange items may vary.
6. Inspection & Refunds
- Once your return arrives and is inspected by our warehouse, we will notify you by email regarding the approval or rejection of your claim.
- If approved, your refund will be processed to your original payment method within 5 to 10 business days.
7. Late or Missing Refunds
If your refund status has been marked as approved but has not posted:
- Re-check your bank or card account statement.
- Contact your credit card provider; transactions often take several business days to settle.
- Contact your bank to check for pending authorizations.
- If you have completed these steps and still have not received your funds, contact our support team at [email protected].