1. Free Worldwide Standard Shipping
We provide Free Standard Shipping on all orders, with no minimum spend required.
- Order Processing: Orders are prepared and dispatched from our fulfillment center within 1–3 business days (excluding weekends and public holidays).
- Order Modifications: Please double-check your shipping address during checkout. Tekko One is not responsible for failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
2. Order Tracking
Every shipment includes end-to-end tracking:
- Once your order is packaged and dispatched, an automated shipping confirmation email will be sent containing your tracking number and tracking link.
- Carrier Updates: Please allow 24 to 48 hours after receiving your dispatch email for the carrier to register the barcode and populate tracking events online.
- You can also track your shipment at any time via our Order Tracking Page using your tracking number or order ID.
3. Customs, Duties & Taxes
Orders shipped internationally may be subject to customs assessments, import duties, and value-added taxes (VAT) once the parcel arrives in the destination country:
- All applicable duties, taxes, and clearance fees are the sole responsibility of the recipient.
- These charges are assessed directly by local customs authorities and are non-refundable.
- For specific rates and threshold information, please consult your regional customs bureau.
4. Lost, Stolen, or Damaged Shipments
Every product undergoes quality-control inspection prior to packaging and dispatch. Once a parcel is transferred to the postal service or courier:
- Transit Delays & Damage: Tekko One is not liable for parcel damage, transit mishandling, or shipping delays caused by carrier operations, customs holds, or extreme weather events.
- Lost or Stolen Packages: We are not responsible for packages confirmed as “Delivered” by the courier that are subsequently stolen, misplaced, or intercepted at the delivery location.
- Filing a Claim: If your package arrives damaged or tracking stalls indefinitely, we recommend opening a claim directly with the delivery carrier.
If you require documentation or guidance for your carrier claim, reach out to our team at [email protected] with your order number, and we will assist you.